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Privacy Policy

Last updated: 7 June 2026

This Privacy Policy explains how ShowTiC ("ShowTiC", "we", "us") collects, uses, shares, and protects your information when you use the ShowTiC mobile app and related services (the "Service"). By using ShowTiC, you agree to this policy.

On this page 1. Information we collect 2. How we use your information 3. Payments & Mobile Money 4. How we share information 5. How we protect your data 6. Data retention 7. Your rights & choices 8. Children 9. Changes to this policy 10. Contact us

1. Information we collect

Information you provide

  • Account details: your name, email address, phone number, password (stored only as a secure hash), and optional profile photo, bio, gender, date of birth and location.
  • Organizer verification: if you request to become a verified organizer, we collect your legal name, date of birth, nationality, contact details, and an identity document. This data is encrypted at rest.
  • Content & communications: events you create, messages you send to Customer Care, and ratings or comments you post.

Information collected automatically

  • Usage & device data: tickets purchased, events viewed, and basic device/app information used to operate and improve the Service.
  • Transaction records: ticket purchases, payouts, withdrawals, and wallet activity.

2. How we use your information

  • To create and manage your account and authenticate you (including one-time verification codes by email or SMS).
  • To process ticket purchases, generate QR e-tickets, and enable ticket transfers.
  • To enable organizers to sell tickets, view sales dashboards, scan tickets, and receive payouts.
  • To provide Customer Care and respond to your requests.
  • To keep the Service secure, prevent fraud, and enforce our Terms.
  • To send service-related notifications (and, where permitted, updates about events).

3. Payments & Mobile Money

Ticket payments are processed through Mobile Money providers (MTN MoMo, Telecel Cash, AT Money) and our payment processor. We do not store your Mobile Money PIN. Payment references and masked account numbers may be retained for transaction records, refunds, and dispute resolution. Organizer earnings are held in escrow for a 3-day buyer refund window, then released to an in-app wallet, from which they can be withdrawn to Mobile Money.

4. How we share information

We do not sell your personal data. We share information only as needed to run the Service:

  • With organizers: limited details required to validate your ticket at an event (e.g. ticket and check-in status).
  • With service providers: payment processors, email/SMS delivery, and cloud hosting/storage, who process data on our behalf.
  • For legal reasons: where required by law or to protect the rights, safety, and security of users and ShowTiC.

5. How we protect your data

  • Passwords are stored using strong one-way hashing (BCrypt), never in plain text.
  • Sensitive identity data (such as verification documents) and private messages are encrypted at rest using AES-256.
  • Access to admin tools is restricted, and financial controls are limited to authorized personnel.
  • Data is transmitted over encrypted connections.

No system is perfectly secure, but we work continuously to protect your information.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account at any time (see below); some records may be retained where required by law or for legitimate business purposes.

7. Your rights & choices

  • Access & update: view and edit your profile information in the app.
  • Delete: delete your account from the app (a positive wallet balance must be withdrawn first).
  • Communications: manage notification preferences and unsubscribe from non-essential emails.

To exercise any right, contact us at showtic.app@gmail.com.

8. Children

ShowTiC is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date. Significant changes may be communicated in the app.

10. Contact us

Questions about this policy or your data? Reach the ShowTiC team:

See also our Terms of Service.